Legal · Effective 17 August 2026

Privacy notice

This notice explains how Servercachegrid handles personal information when you visit this site, contact us or work with us. We aim to handle information consistently with Malaysia’s Personal Data Protection Act 2010 where it applies.

Information we collect

We may collect contact details, company and role information, enquiry content, correspondence, project administration records and website technical data. For client work, we process only the datasets agreed for the engagement.

How we use information

We use information to respond to enquiries, scope and deliver services, administer contracts and invoices, secure our systems, improve this site, meet legal obligations and protect legitimate business interests. Where required, we rely on consent.

Analytics data supplied by clients

Client app data is handled only under the written engagement. We encourage aggregated or pseudonymised datasets and data minimisation. Clients are responsible for establishing a lawful basis and giving appropriate notices to their app users.

Sharing

We may use service providers for hosting, communications and professional support under confidentiality and security obligations. We may disclose information where legally required. We do not sell personal information.

International handling and retention

If a service provider handles information outside Malaysia, we take reasonable steps to require suitable protection. We retain information only as long as needed for the stated purpose, legal duties, dispute handling or agreed project retention periods.

Security

We use proportionate administrative and technical measures, including access restriction and secure transfer practices. No method is completely risk-free; suspected incidents are assessed and handled promptly.

Your choices and rights

You may ask to access or correct your personal information, withdraw consent where applicable, or raise a concern. Some requests may be limited by law or necessary record-keeping. You may also manage optional cookies through the cookie notice.

Contact

Send privacy questions to Servercachegrid at 37 Jln Laruh, 93400 Kuching, Sarawak, Malaysia or call +60 8242-7333. We may update this notice and will post the effective date above.